How can we help?
Most questions are answered below. Still stuck? Email a real person — we reply within one business day.
Answers, by topic.
Getting started
How do I create my first event?
Sign in, click Create event, then fill in the date, place and ticket types and share the link. Most organizers are done in about 10 minutes.
Do attendees need an account to RSVP?
No. An invitation link works without sign-up — attendees get a confirmation email and a QR code by return.
How do I share my event?
Every event has one link. Share it on WhatsApp, by email, or as a QR code — no social-media account required.
Events
Can I set a capacity or a waitlist?
Yes. Set an RSVP capacity per event and per ticket tier; once it's full, new requests join the waitlist automatically.
What time zone are my events in?
Each event stores its own time zone, so attendees always see the correct local start time.
Can I preview the public page before publishing?
Yes — use View event on the organizer dashboard to see exactly what invitees see, even while the event is still a draft.
Tickets
How do I refund a ticket?
Open the order in the Sales tab and choose Refund. The amount returns to the buyer's card within 5–10 business days.
Can I offer tiered pricing or early-bird tickets?
Yes. Add as many ticket tiers as you need, each with its own price, limit and sales window.
How does QR check-in work?
Every ticket carries a QR code. Scan it at the door with the mobile check-in screen to admit the guest and prevent double entry.
Vouchers
How do voucher bundles work?
Sell, for example, 10 drink vouchers as one discounted item. Each redemption marks one voucher used; the remaining balance shows on the buyer's wallet.
Where do attendees redeem vouchers?
At the bar or stand — staff scan the voucher QR code on the buyer's wallet to redeem it.
Payments & payouts
Where does my money land?
Directly in your own Stripe account. WeJoin never holds balances — you manage payout cadence inside Stripe.
Which payment methods are supported?
Cards, Apple Pay and Google Pay, plus iDEAL and Bancontact — all through Stripe.
What does WeJoin charge?
A small per-item service fee on paid tickets and vouchers. Free events and RSVPs carry no fee. See the Pricing page for the exact rates.
Account & team
Can I add co-organizers?
Yes. Invite team members with role-based access from Settings → Team.
Can I export my data?
Yes — CSV exports for attendees, orders, vouchers and tickets on every event. GDPR data exports live in Settings → Privacy.
How do I cancel or downgrade my plan?
Anytime, from Settings → Plan. Downgrades take effect at the next renewal and your data is never deleted.
Still stuck? Talk to a person.
Our support inbox replies within one business day. No ticket numbers. No keyboard tree.